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contact

  • Contact Details

  • Feedback and Complaints

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CONTACT Options:

CONTACT

DETAILS

FEEDBACK &

COMPLAINTS

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Contact details

EASE Counselling Services embodies 

Belief & Hope in Possibilites

It is my desire to provide

counselling for all individuals,

couples and families

 

My Contact Details:

    Name: Anne Suhaymah Armstrong

    Mobile: 0433 377 986

Email: easecounsellingservices@gmail.com

Address: 22 Chesterfield Crescent, Kuraby QLD 4112

Check out Prices:

 

More information on  the type of Counselling offered:

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Feedback, Complaints policy & procedure

EASE Counselling Services is committed to providing a high quality and professional service that meets your needs. As a business I welcome and encourage feedback, ideas and suggestions.

Feedback

All feedback is valued and helps me to develop a better service to deliver positive outcomes for achieving your goals.

 

Counsellors are responsible for addressing any client dissatisfaction with counselling services received [Section 3.8 contracts vi ACA code of ethics]. This counselling service abides by ACA Complaints Procedures and Policy Guidelines.

During each session this counselling business will take care to always log and report sessions and keep these confidential and secured on premises. Each client has the right to request to review their notes and details. It is by law that these case notes and details must be kept secure for a period of seven years.

It is a practice of this business to seek feedback after each session to make sure each client feels that they are receiving a professional service and they are able to move forward towards attaining there goals.

It is the practice of this business to provide the utmost respect to a person or persons who would like to make a complaint.

complaints policy

It is hoped that a dispute will be able to be resolved confidentially, fairly and in a timely manner.

Complaints can be made about:

  • service delivery;

  • service Access;

  • privacy;

  • policy; 

  • staff Issues (performance, behaviour, attitude)

Complaints can be lodged by:

 

Any complaint will be recorded, logged and responded to with an explanation of action taken.

External Complaints Resolution

If a complaint remains unresolved and requires further follow up, or if you are not satisfied with the final resolution offered by this business in attempting to resolve a dispute then there are external agencies that you could also lodge a complaint.

       P.O Box 88 | Grange QLD 4051

       Website: https://www.theaca.net.au/

       Fax: 07 3356 4709

       Phone: 1300 784 333

       Email: admin@theaca.net.au

  • NDIS Feedback and Complaints

       Website: https://www.ndis.gov.au/contact/feedback-and-complaints

       Phone: 1800 800 110

       Email: feedback@ndis.gov.au

       Phone: 1800 080 464

       Email: complaint@communities.qld.gov.au

  • Office of the Health Ombudsman

       Website: https://www.oho.qld.gov.au/

       Phone: 133 646

 

reviews

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